magic-beige•5mo ago

not receiving transcript messages for the assistant

Hi I'm using Deepgram Nova 2 for doing transcriptions. I used to receive the transcript message on the client for both the assistant and user. I had build my application around. Now, I am not receiving the transcript message with the assistant role which has caused a disruption in my application! However, I am seeing the transcript for both user and assistant in the call log. This is causing a lot of issues for me. Pls let me know how this can be fixed. My assistant id is dda0b39a-c5ab-4578-8b3b-9f9e224be8c1

9 Replies

Vapi Support Bot•5mo ago

To restore assistant transcript messages to your client, ensure your assistant's clientMessages configuration includes "transcript". You can update your assistant using the API like this:

{
  "clientMessages": [
    "conversation-update",
    "function-call",
    "hang",
    "model-output",
    "speech-update",
    "status-update",
    "transfer-update",
    "transcript",
    "tool-calls",
    "user-interrupted",
    "voice-input",
    "workflow.node.started"
  ]
}

{
  "clientMessages": [
    "conversation-update",
    "function-call",
    "hang",
    "model-output",
    "speech-update",
    "status-update",
    "transfer-update",
    "transcript",
    "tool-calls",
    "user-interrupted",
    "voice-input",
    "workflow.node.started"
  ]
}

Send this payload to the PATCH /assistant/:id endpoint for your assistant. If the issue persists after updating, please contact Vapi support for further help. Sources: - Update Assistant (API Reference) - Web SDK Events and clientMessages

⤵️ Mention @Vapi Support Bot for follow-ups 🐥

magic-beigeOP•5mo ago

I've already done that

Vapi Support Bot•5mo ago

Since you've already set "transcript" in your clientMessages and still aren't receiving assistant transcript messages on the client, please contact Vapi support directly with your assistant ID and a description of the issue. Include that transcripts appear in the call log but not in the client event stream. This will help the support team investigate any backend or platform-specific issues affecting your assistant. Example message to support:

Assistant ID: dda0b39a-c5ab-4578-8b3b-9f9e224be8c1
Issue: Not receiving assistant transcript messages on the client, despite correct clientMessages config and transcripts visible in call logs.

Assistant ID: dda0b39a-c5ab-4578-8b3b-9f9e224be8c1
Issue: Not receiving assistant transcript messages on the client, despite correct clientMessages config and transcripts visible in call logs.

Sources: - Update Assistant (API Reference) - Web SDK Events and clientMessages

magic-beigeOP•5mo ago

@Vapi Team

Duckie•5mo ago

Message marked as helpful by @taha! 🎉

Kyle Brunker•5mo ago

Glad the issue was resolved. Please reach out to us if you have any other questions regarding this issue

magic-beigeOP•5mo ago

the issue isnt resolved

Vapi Support Bot•5mo ago

Since the issue persists despite correct clientMessages configuration, please contact Vapi support with your assistant ID and a description of the problem.
Use this template when reaching out:

Assistant ID: dda0b39a-c5ab-4578-8b3b-9f9e224be8c1
Issue: Not receiving assistant transcript messages on the client, despite correct clientMessages config and transcripts visible in call logs.

Assistant ID: dda0b39a-c5ab-4578-8b3b-9f9e224be8c1
Issue: Not receiving assistant transcript messages on the client, despite correct clientMessages config and transcripts visible in call logs.

You can email support@vapi.ai or use the Vapi support page for fastest assistance. Sources: - Update Assistant (API Reference) - Web SDK Events and clientMessages - Vapi Support Options

Kyle Brunker•5mo ago

Sorry about that. Could you please provide a call id so we can review the logs for this issue?

not receiving transcript messages for the assistant

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