ugly-tan•4mo ago
Is it possible to play an audio file in a workflow?
Since the AI voices can sometimes be a big unrealistic, I was wondering if I could upload audio to be triggered to play through the phone for the common voice lines. Is this possible?
5 Replies
automatic-azure•4mo ago
Yes, Vapi supports playing pre-recorded audio during calls using the backgroundSound property with a hosted audio file URL, allowing you to use custom voice lines for a more natural experience.
You can play a custom audio file as background sound during a Vapi call by setting the
Example: Note: This sets the audio as background for the call, not as a targeted message at a specific workflow step. Direct playback of a specific audio file as a workflow action is not explicitly documented at this time.
See changelog for details Source: - Changelog: March 22, 2025 – Customizable Background Sound
backgroundSound property to a hosted audio file URL.Example: Note: This sets the audio as background for the call, not as a targeted message at a specific workflow step. Direct playback of a specific audio file as a workflow action is not explicitly documented at this time.
See changelog for details Source: - Changelog: March 22, 2025 – Customizable Background Sound
⤵️ Mention @Vapi Support Bot for follow-ups 🐥
You can play a custom audio file as background sound during a Vapi call by setting the
Example: Note: This sets the audio as background for the call, not as a targeted message at a specific workflow step. Direct playback of a specific audio file as a workflow action is not explicitly documented at this time.
See changelog for details Source: - Changelog: March 22, 2025 – Customizable Background Sound
backgroundSound property to a hosted audio file URL.Example: Note: This sets the audio as background for the call, not as a targeted message at a specific workflow step. Direct playback of a specific audio file as a workflow action is not explicitly documented at this time.
See changelog for details Source: - Changelog: March 22, 2025 – Customizable Background Sound
⤵️ Mention @Vapi Support Bot for follow-ups 🐥
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