Is it possible to play an audio file in a workflow?
Since the AI voices can sometimes be a big unrealistic, I was wondering if I could upload audio to be triggered to play through the phone for the common voice lines. Is this possible?
EYes, Vapi supports playing pre-recorded audio during calls using the backgroundSound property with a hosted audio file URL, allowing you to use custom voice lines for a more natural experience.
VYou can play a custom audio file as background sound during a Vapi call by setting the
Example:
Note: This sets the audio as background for the call, not as a targeted message at a specific workflow step. Direct playback of a specific audio file as a workflow action is not explicitly documented at this time.
See changelog for details
Source:
backgroundSound property to a hosted audio file URL. Example:
Note: This sets the audio as background for the call, not as a targeted message at a specific workflow step. Direct playback of a specific audio file as a workflow action is not explicitly documented at this time.
See changelog for details
Source:
⤵️ Mention @Vapi Support Bot for follow-ups 🐥
VYou can play a custom audio file as background sound during a Vapi call by setting the
Example:
Note: This sets the audio as background for the call, not as a targeted message at a specific workflow step. Direct playback of a specific audio file as a workflow action is not explicitly documented at this time.
See changelog for details
Source:
backgroundSound property to a hosted audio file URL. Example:
Note: This sets the audio as background for the call, not as a targeted message at a specific workflow step. Direct playback of a specific audio file as a workflow action is not explicitly documented at this time.
See changelog for details
Source:
⤵️ Mention @Vapi Support Bot for follow-ups 🐥
DMessage marked as helpful by @! AetherMind! 
Kchecking if this is resolved/solved for you?
