Callbot interrupting callers when spelling out identifiers
Hi everyone,
I’m currently facing an issue with our VAPI-based call scenario. In our setup, callers are required to provide a 6-letter identifier by spelling it out using the NATO-style phonetic alphabet (e.g., “A as in Alfred, B as in Bernard,” etc.). This is the only method we’ve found that allows the callbot to reliably capture the identifier.
However, we’re consistently running into a problem: the callbot interrupts the caller before they can finish spelling out the full identifier. It happens almost every time, regardless of the settings we’ve tried tweaking.
We’ve experimented with all sorts of parameters but nothing seems to fix it.
Has anyone encountered something similar or found a workaround for this?
Thanks in advance!
I’m currently facing an issue with our VAPI-based call scenario. In our setup, callers are required to provide a 6-letter identifier by spelling it out using the NATO-style phonetic alphabet (e.g., “A as in Alfred, B as in Bernard,” etc.). This is the only method we’ve found that allows the callbot to reliably capture the identifier.
However, we’re consistently running into a problem: the callbot interrupts the caller before they can finish spelling out the full identifier. It happens almost every time, regardless of the settings we’ve tried tweaking.
We’ve experimented with all sorts of parameters but nothing seems to fix it.
Has anyone encountered something similar or found a workaround for this?
Thanks in advance!
