Structured data suddenly unavailable
Hi - for some reason my assistant is no longer sending any structured data with its end of call report. Please can you help me fix this!
VThanks for reaching out! To help you further, could you please confirm if there have been any recent changes to your assistant's analysis plan, especially the
For reference, structured data extraction relies on these settings in your assistant's configuration. You can review or update them as described in the Vapi call analysis documentation.
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structuredDataPrompt or structuredDataSchema settings? This will help identify if a configuration update might be causing the issue.For reference, structured data extraction relies on these settings in your assistant's configuration. You can review or update them as described in the Vapi call analysis documentation.
Source:
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SNo, I didn't change the analysis plan
SThe call summaries are still coming through fine as well
KHey Mike, Thanks for bringing this to our attention. The team is working on it and will fix it by the end of the day. In the meantime, use the API to update your assistant's analysis plan. The dashboard update overrides the plan, causing this issue. Let me know if you need further help.
SWhat would I need to update?
SI will also need to make more updates to the system prompt during the day today so if that overrides the plan then will updating via API be futile for now?
SCan you direct me to the API docs for this?
SI can't find them anywhere!
SSorry if that's painfully obvious for you but I can't see them for some reason
SThis is pretty urgent as I have an assistant being used by a client right now that is currently not working as a result of this bug
Kcould you share:
- The disrupted call IDThis would really help us figure out what went wrong!
SFor this assistant: e6376e06-0935-45bb-91ba-e555e58ef769
The structured data flowed through for all calls up until the call ID: 2c9610db-ce05-4e92-b425-904198c1106e
All subsequent calls have not sent structured data in the server message at the end of the call
The structured data flowed through for all calls up until the call ID: 2c9610db-ce05-4e92-b425-904198c1106e
All subsequent calls have not sent structured data in the server message at the end of the call
SI've updated it via the API now
SI can see settings in the dashboard again now, however it still does not seem to be flowing through correctly in the end of call reports
SIs this a problem on VAPI's end or something I can still resolve? My client has already noticed that things are not working correctly and updating via API has not resolved the problem. Please can you advise
DHey @mike we have resolved the issue. Can you share the call_id for which its not working.
Fi lost all my structured data
S1141c64c-a1b4-47f5-8424-ce0899d7ee47
SNo structured data available from this call
SI just made 2 test calls and they are not even appearing in my call logs
SWith no end of call report sent either
SFrom my end unfortunately the problem has now gotten worse
S@Shubham Bajaj this is an id for a call i am not getting the structured data ca61c65c-7733-4f94-8e14-7cf075aa0ebe. I updated the prompt analysis via web but it seems is not getting the structuredDataPrompt parameter
SIt seems this is an ongoing problem on VAPI's end
Fsamething ,this is the call id d99681a3-f54f-49c9-9981-2e00276d79aa
AI also had an assistant working correctly until yesterday and without having made any changes now it does not return the call data
ABut a trusted supplier must provide transparent and clear information, not this: https://status.vapi.ai/
S@Shubham Bajaj Is there any rough ETA on getting this resolved?
SOur organization is getting very affected by this issue 
K@diddy for your case call terminated just after start of the call for which we don't generate the call summary
KBtw, just to keep you in loop we are looking into it.
SThank you Sahil. As @vanjulen mentioned above though, you should update your status for transparency while this remains a problem
SIs there any certainty that this will be resolved tonight? If not I unfortunately will have to use an alternative to VAPI as I cannot afford downtime tomorrow
KA solution has been built and undergoing some testing right now. Will provide an update tonight or when it is merged, whichever comes first.
EKeep getting notification that this is fixed. However it is not. I didn’t touch any settings or config. This was working for months and then 2 days ago my clients said they aren’t seeing any data. I have emailed support. I have sent Org ID, Call and assistant IDs. I’ve created new assistants. I’ve even created a new assistant in a different Organization. I haven’t received any update and I am still not getting structuredData. Please advise It has now been 2 days.
KHey Mike, we've fixed the issue. To use your analysis plan again, publish it again from the dashboard. Then, try 2-3 test calls and let me know how it goes.
SHi - I just tried this and it absolutely is not working! This is really urgent for me right now, is there any way to resolve it?
VI understand how frustrating and urgent this situation is, especially since the suggested fix did not resolve the issue for you and others. The latest information indicates that the team believed the issue was fixed and asked users to republish their analysis plan, but it's clear from your feedback that the problem is still ongoing. At this time, there isn't any new update or alternative solution available in the information I have. Your continued feedback is important, and it's clear the team is aware that this remains unresolved for some users.
SI republished from the dashboard, I can see all the structured data items there and yet none of this information is included in the payload delivered after the call
VSince republishing from the dashboard hasn't resolved the issue, try updating your assistant's
Here's an example API call to update the analysis plan:
After updating, run a test call and check if the structured data appears in the payload. If the issue persists, please continue to report it to support for further escalation.
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analysisPlan via the API, as this was previously suggested when dashboard changes weren't taking effect. Here's an example API call to update the analysis plan:
After updating, run a test call and check if the structured data appears in the payload. If the issue persists, please continue to report it to support for further escalation.
Sources:
STried it - didn't work
SI sent the PATCH via API, everything remains the same: i.e. it is not working
VUnfortunately, there is no new workaround available at this time, and both dashboard and API updates to the analysis plan have not resolved the structured data issue for you and others.
I recommend escalating this with Vapi support and requesting that the incident be reflected on the Vapi status page for transparency.
If you have not already, please continue to provide your organization and assistant IDs to support for further investigation.
Sources:
I recommend escalating this with Vapi support and requesting that the incident be reflected on the Vapi status page for transparency.
If you have not already, please continue to provide your organization and assistant IDs to support for further investigation.
Sources:
VAt this time, there is no new workaround or confirmed fix available beyond republishing from the dashboard and updating the
For reference:
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analysisPlan via API. Since these steps have not resolved the issue, the best course of action is to continue reporting the problem to Vapi support with detailed logs and call/assistant IDs for further escalation. Your feedback is important, and the support team is aware that this remains unresolved for some users.For reference:
Sources:
Fthe structured schema is back n dashboard but on end call report it s totally missing ,why?this is the callerd id :b90aeed2-f376-435d-820a-6af2050bb2df
VSince the structured data is still missing from your end-of-call report despite appearing in the dashboard, and all known workarounds have been tried, the best next step is to escalate this with Vapi support.
Please provide your call ID (
You can also request that this incident be reflected on the Vapi status page for transparency.
Reference:
Sources:
Please provide your call ID (
b90aeed2-f376-435d-820a-6af2050bb2df), assistant ID, and any relevant logs to Vapi Support for further investigation and to help prioritize a resolution. You can also request that this incident be reflected on the Vapi status page for transparency.
Reference:
Sources:
Fcallerd id:878a3f44-dbee-496b-b47f-aae3fba3cd4d
man its not showing on the webhook the end call report is missing
man its not showing on the webhook the end call report is missing
VThank you for providing your call ID (
At this time, all known workarounds have been exhausted and the issue remains unresolved according to the latest documentation and support updates.
To help escalate this further:
Have you already submitted this call ID and any relevant logs to Vapi Support? This will ensure your case is prioritized for investigation.
If you have, you may also request that the incident be reflected on the Vapi status page for transparency.
Let me know if you need help with the support submission process.
Sources:
878a3f44-dbee-496b-b47f-aae3fba3cd4d). At this time, all known workarounds have been exhausted and the issue remains unresolved according to the latest documentation and support updates.
To help escalate this further:
Have you already submitted this call ID and any relevant logs to Vapi Support? This will ensure your case is prioritized for investigation.
If you have, you may also request that the incident be reflected on the Vapi status page for transparency.
Let me know if you need help with the support submission process.
Sources:
KIt is fixed, can you try again?
EYes. It is included in structured data now 
. However you’ve change the end call report and now those data is under analysis plan not under ANALYSIS where it was previously. Because of this when I go to Make and remap these fields to Airtable, now instead of the data it is showing {“type”:”string”} in the database instead of for example the actual name. Please please please can we get some type of notification before these kinds of changes. I now need to troubleshoot why this is happening. Yes your part is working now, Thank you but the frustration continues.
. However you’ve change the end call report and now those data is under analysis plan not under ANALYSIS where it was previously. Because of this when I go to Make and remap these fields to Airtable, now instead of the data it is showing {“type”:”string”} in the database instead of for example the actual name. Please please please can we get some type of notification before these kinds of changes. I now need to troubleshoot why this is happening. Yes your part is working now, Thank you but the frustration continues.