VAPI•8mo ago

VAPI Minutes Dropped from 1000 to 9 Unexpectedly

Hi VAPI Team!

I’m actively building a project for the VAPI Challenge and had previously received the 1000 minutes grant. However, today I noticed that my available minutes suddenly dropped to around 9, even though I haven’t used them all.

Could someone please help me check what might’ve happened? I’d really appreciate a quick response as I’m mid-development and hoping to keep momentum.

Thanks in advance!

Vapi Support BotAPP•5/22/25, 1:52 PM

Sorry to hear about your minutes dropping unexpectedly! For urgent account or credit issues like this, the fastest way to get help is to email support@vapi.ai or post in the #support channel on the Vapi Discord. Please include your account details and a screenshot for quicker resolution. The support team can investigate your grant status and restore your minutes if needed.

Source:

Vapi Support Documentation

⤵️ Mention @Vapi Support Bot for follow-ups 🐥

Vapi Support BotAPP•5/22/25, 1:52 PM

Thank you for sharing the details and screenshot. Based on the recent changes to Vapi's billing and credit system, your account now shows "8.83 credits left," but the sudden drop in available minutes is not explained in the documentation.

To help us investigate further, could you please confirm if you recently received any notifications or emails from Vapi regarding changes to your grant minutes or account status?

Sources:

ltd-scarletOP•5/22/25, 2:00 PM

@Duckie No, I haven't received any recent mail regarding changes.
Here is my Account Email Id: dhruvmaniya1998@gmail.com for you reference.

KyleAPP•5/22/25, 3:10 PM

Hey @Dhruv can you share your org_id?

ltd-scarletOP•5/23/25, 4:36 AM

1f4bfd9a-e174-45ba-8bd6-7b4548851d7e

Vapi Support BotAPP•5/23/25, 4:37 AM

For urgent issues like your minutes dropping unexpectedly, the best next step is to email support@vapi.ai or post in the #support channel on the Vapi Discord.
Include your org_id (1f4bfd9a-e174-45ba-8bd6-7b4548851d7e1f4bfd9a-e174-45ba-8bd6-7b4548851d7e), account email, and a screenshot for faster resolution. The support team can investigate your grant status and restore your minutes if needed.

Source: Vapi Support Documentation

Sources:

ltd-scarletOP•5/23/25, 11:26 AM

@Shubham Bajaj Can you please check and update?

Vapi Support BotAPP•5/23/25, 11:27 AM

Action Required:
For the fastest resolution, please email support@vapi.ai or post in the #support channel on the Vapi Discord.
Include:

Your org_id: 1f4bfd9a-e174-45ba-8bd6-7b4548851d7e1f4bfd9a-e174-45ba-8bd6-7b4548851d7e
Your account email
A screenshot of your dashboard

The Vapi support team can investigate your grant status and help restore your minutes if needed.
Source: Vapi Support Documentation

Sources:

Vapi Support BotAPP•5/23/25, 11:27 AM

For urgent issues like your minutes dropping unexpectedly, please email support@vapi.ai or post in the #support channel on the Vapi Discord.
Include your org_id (1f4bfd9a-e174-45ba-8bd6-7b4548851d7e1f4bfd9a-e174-45ba-8bd6-7b4548851d7e), account email, and a screenshot for faster resolution. The support team can investigate your grant status and restore your minutes if needed.

Source: Vapi Support Documentation

Source:

Vapi Support Documentation

KyleAPP•5/23/25, 1:07 PM

Dear Dhruv,

I understand your concerns regarding the free minutes plan. I would like to inform you that we have discounted this plan, and we also provide $10 in free credits when you create a new account.

ltd-scarletOP•5/23/25, 1:19 PM

Sahil, are there any more free credits or resources being provided for the Vapi build challenge for app development?

KyleAPP•5/23/25, 1:21 PM

You can send email at yoshita@vapi.ai she can help you out with it.

VAPI Minutes Dropped from 1000 to 9 Unexpectedly

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