Server Events Retrieving Assistants - Return Squad rather than assistant
Hello. I went through the documentation on handling server events for retrieving assistants so that you can inject dynamic data into the first message such as the caller's name etc. I was wondering if there was any way to return an ID to a squad rather than only an assistant. I have a squad that has an initial agent to handle the caller's intent which is where I would like to inject the caller's name into the first message. However, after that, I would like the squad to handle the call rather than only that single assistant.
Any help would be greatly appreciated.
Any help would be greatly appreciated.
