VAPI•8mo ago

Has something changed. My structured data is not getting sent in end of call report

Structured Data has stopped extracting even when clearly spoken in the call. This was working one day. And then i got a call from client that they don’t see any information in Airtable. My assistant ID is Pamela Castro - Receptionist v3. I've tested with a new assistant using only Name and PhoneNumber, confirmed it's in the transcript and summary, and set the timeout to 15–20 seconds. Still getting N/A in structured data or {...}. This was working before and suddenly stopped.

Vapi Support BotAPP•5/22/25, 3:11 AM

Thanks for sharing the details. To help narrow down the issue, could you confirm if the structuredDataSchemastructuredDataSchema or structuredDataPromptstructuredDataPrompt in your assistant's analysisPlananalysisPlan was recently changed or customized? Even a small change here can affect extraction results.
If not, I recommend checking the call instance dashboard for any error messages or anomalies in the analysis section.
Let me know what you find!

Sources:

⤵️ Mention @Vapi Support Bot for follow-ups 🐥

endless-jadeOP•5/22/25, 3:52 AM

It was working one day then the next not. I am the only one admin. And nothing was changed. I have even made a brand new assistant and still do not get structured data

endless-jadeOP•5/22/25, 3:53 AM

@Duckie It was working one day then the next not. I am the only one admin. And nothing was changed. I have even made a brand new assistant and still do not get structured data

Vapi Support BotAPP•5/22/25, 3:55 AM

Since you've confirmed no changes and the issue persists even with a new assistant, this may be a backend or platform issue.
Please email support@vapi.ai with your assistant ID, recent call IDs, and a description of the problem. Mention that structured data extraction stopped working suddenly and reference the recent changelog in your message.
This will help the Vapi team investigate and resolve the issue quickly.

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endless-jadeOP•5/22/25, 4:08 AM

Can someone help me here.

endless-jadeOP•5/22/25, 11:13 AM

Any update? Haven’t got an email response either?

KyleAPP•5/22/25, 1:48 PM

Hey Lendell, it should be fixed now can you please try again?

endless-jadeOP•5/22/25, 8:45 PM

Any update? Haven’t got an email response either?

Vapi Support BotAPP•5/22/25, 8:47 PM

Please try running a new call again, as the structured data extraction issue was reportedly fixed by the Vapi team. If you still see missing structured data, email support@vapi.ai with your assistant ID and recent call IDs for further investigation. This will help the team resolve any lingering issues specific to your account.
For reference, you can check the call analysis documentation and the recent changelog for updates.

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endless-jadeOP•5/23/25, 1:32 AM

OK, I keep getting notification that this is fixed. However it is not. I did touch any settings or config. This was working for months and then 2 days ago my clients said they aren’t seeing any data. I have emailed support. I have sent Org ID Call and assistant IDs. I’ve created new assistants. I’ve even create new assistant in a different Organization. I haven’t received any update and I am still not getting structuredData. Please advise if I will just have to use a different service. It has now been 2 days.

endless-jadeOP•5/23/25, 1:32 AM

By the way, I am using the vapi dashboard. I am not coding any voice assistants.

Ccomprehensive-tomato Hey Lendell, it should be fixed now can you please try again?

endless-jadeOP•5/23/25, 1:33 AM

Please

KyleAPP•5/23/25, 4:18 AM

Hey Lendell, we've fixed the issue. To use your analysis plan again, publish it again from the dashboard. Then, try 2-3 test calls and let me know how it goes.

Ccomprehensive-tomato Hey Lendell, we've fixed the issue. To use your analysis plan again, publish it ...

endless-jadeOP•5/23/25, 1:33 PM

Yes. It is included in structured data now

. However you’ve change the end call report and now those data is under analysis plan not under ANALYSIS where it was previously. Because of this when I go to Make and remap these fields to Airtable, now instead of the data it is showing {“type”:”string”} in the database instead of for example the actual name. Please please please can we get some type of notification before these kinds of changes. I now need to troubleshoot why this is happening. Yes your part is working now, Thank you but the frustration continues.

Vapi Support BotAPP•5/23/25, 1:35 PM

Thank you for confirming that structured data is now included. Since the data is now under the "analysis plan" instead of "ANALYSIS," and your Airtable mapping is returning {"type":"string"}{"type":"string"} instead of the actual value, could you please share a sample of the new JSON structure you are seeing in the call report? This will help us provide more targeted guidance on how to remap your Airtable integration.

Sources:

Has something changed. My structured data is not getting sent in end of call report

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