VAPI•8mo ago

why is "Kylie" Vapi voice not supported in API?

when i try to use Kylie, (available in the user interface) in the api, I get an error message:

voices.voiceId must be one of the following values: Elliot, Rohan, Lily, Savannah, Hana, Neha, Cole, Harry, Paige, Spencer\

Vapi Support BotAPP•5/20/25, 2:43 AM

The "Kylie" voice was recently announced as a new Vapi voice, but it appears the API has not yet been updated to accept "Kylie" as a valid
voiceId
voiceId
. This is likely why you are seeing the error message listing only the previous voices. I recommend monitoring the Vapi changelog for updates or reaching out to Vapi support to confirm when API support for "Kylie" will be available.

Sources:

⤵️ Mention @Vapi Support Bot for follow-ups 🐥

recent-tealOP•5/20/25, 2:47 AM

Kylie was working recently just fine. I have her set as a backup voice, and now all calls that have her set as a backup voice are failing, because of that error.

Rrecent-teal Kylie was working recently just fine. I have her set as a backup voice, and now ...

unexpected-ivory•5/20/25, 11:35 AM

wow, then what's the sense in adding backup voice, if in case it fails - it will crash even the main and functioning one?

We've been using Kylie too and got a ton of failed calls yesterday too.

plz fix this @Duckie

Vapi Support BotAPP•5/20/25, 11:37 AM

It appears the "Kylie" voice is currently not supported in the API, even though it was recently announced and may have worked previously. This could be due to a temporary issue or a change not yet reflected in the documentation. I recommend reaching out to Vapi support and monitoring the changelog for updates on when "Kylie" will be available again in the API.

Sources:

KyleAPP•5/20/25, 7:40 PM

can you send call_id pls? Also, sorry we are migrating our PVC provider which is causing this issue.

Uunexpected-ivory wow, then what's the sense in adding backup voice, if in case it fails - it will...

recent-tealOP•5/21/25, 4:38 PM

ya, its wild that a backup voice would cause the call to fail when its not being used. bad set up.

Rrecent-teal ya, its wild that a backup voice would cause the call to fail when its not being...

dangerous-fuchsia•5/22/25, 4:57 AM

@isaiahbuilds can you share the call_ids please. We will check on our side why their are not working as expected.

why is "Kylie" Vapi voice not supported in API?

Similar Threads

Similar Threads

Similar Threads