VAPI•8mo ago

No more access

Hey VAPI Support-Team,

I have no opportunity anymore to sign into my existing account. When trying to login it only shows: "Sign in failed" in the lower right corner. I can't even reset my current password.
Maybe you could send a manual email here?

My mail address: lawless.metal_0t@icloud.com

PS: When trying to login a few times it showed up the webseite of your ID-verification service which I ignored a few times. Right now it does not even show up anymore.

Best regards,

extreme-purple•5/19/25, 7:29 AM

Working on it

KyleAPP•5/19/25, 12:38 PM

Unblocked, can you try again?

scattered-tealOP•5/20/25, 8:57 PM

Two days ago I was able to login again through a private window in Safari, now it was hanging and have the same issue again.

And is it really needed to do this ID verification?

By the way: Is there a way to change the email address? Since I use this temporary apple mail address I want to change to a real one.

Thank you for you help!

KyleAPP•5/20/25, 9:24 PM

Hey, you'll need to complete the ID verification to help us prevent spam on our platform. To change your email address, just create a new account with the new email, add your previous organization to that account, and then remove the old organization.

scattered-tealOP•5/20/25, 9:56 PM

Hey Sahil, so my best way to go is to create a new account, verify through ID, change that organization etc, right?

Sahil, are you an official VAPI support and can unblock my account again? I don't know exactly how to handle everything now. My voice agents are currently online and I have no access to them

KyleAPP•5/20/25, 10:35 PM

Yes, that's the only way and I have unblocked you for now.

scattered-tealOP•6/20/25, 9:28 AM

Hey @Kings_big

& Sahil: I'd like to continue using my current account but I need to change the mail address. I have all my workflows in there and don't want to start all over on a new account. Is there any way to change the email address for my account?

KyleAPP•6/23/25, 12:16 PM

Sorry but there is currently no way to change the email.

No more access

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