blank-aquamarine•4mo ago

Drafting Voice mail message and enable voice mail detection from API for assistant

I want to dynamically enable the voice mail detection and then allow a tool to generate the voice mail message. Not getting any option to achieve this?

7 Replies

blank-aquamarineOP•4mo ago

@Duckie how i can do this @Vapi_Talent how i can enable voice mail detection from api

Vapi•4mo ago

To dynamically enable voicemail detection and generate a message via the API, you can use the voicemailDetection configuration with a dynamic variable:

"voicemailDetection": {
  "provider": "twilio",
  "voicemailDetectionTypes": [
    "machine_end_beep",
    "machine_end_silence",
    "human",
    "fax",
    "unknown",
    "machine_end_other"
  ],
  "enabled": info.info.agent.voicemail,
  "machineDetectionTimeout": 45
},
"voicemailMessage": info.info.agent.voicemail_message

"voicemailDetection": {
  "provider": "twilio",
  "voicemailDetectionTypes": [
    "machine_end_beep",
    "machine_end_silence",
    "human",
    "fax",
    "unknown",
    "machine_end_other"
  ],
  "enabled": info.info.agent.voicemail,
  "machineDetectionTimeout": 45
},
"voicemailMessage": info.info.agent.voicemail_message

Update this configuration using a PATCH request to https://api.vapi.ai/assistant/{assistant-id}. Sources: - Discord Channel - Discord Channel - Discord Channel

⤵️ Mention @Vapi Support Bot for follow-ups 🐥

Vapi•4mo ago

To dynamically enable voicemail detection and set a custom message, add the voicemailDetection configuration in your API request to the /call endpoint:

{
  "assistantOverrides": {
    "voicemailDetection": {
      "provider": "twilio",
      "voicemailDetectionTypes": ["machine_start", "machine_end_beep"],
      "enabled": true,
      "machineDetectionTimeout": 15
    },
    "voicemailMessage": "Hello, I'm calling about your appointment. Please call us back at 555-123-4567."
  }
}

{
  "assistantOverrides": {
    "voicemailDetection": {
      "provider": "twilio",
      "voicemailDetectionTypes": ["machine_start", "machine_end_beep"],
      "enabled": true,
      "machineDetectionTimeout": 15
    },
    "voicemailMessage": "Hello, I'm calling about your appointment. Please call us back at 555-123-4567."
  }
}

This enables Twilio's voicemail detection and sets a custom message to be played when voicemail is detected. Sources: - Discord discussion on voicemail detection - Discord discussion on voicemail message configuration - Discord discussion on API request structure

metropolitan-bronze•4mo ago

Why would you have the tool generate the message when you can just create the message you want to say? Akso trying to have a tool generate a voicemail message does not make much sense at all.

boiling-coffee•4mo ago

Configure the voicemailDetection settings in your assistant’s configuration and set the voicemailMessage property, then ensure the VoicemailTool is included in your assistant’s tools.

blank-aquamarineOP•4mo ago

I am now generating dynamic message and pushing that into assistant so that my voice mail message depends on customers

boiling-coffee•4mo ago

You can use dynamic variables in Vapi to personalize voicemail messages by passing customer-specific data via assistantOverrides when initiating a call.

Drafting Voice mail message and enable voice mail detection from API for assistant

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