call.in-progress.error-providerfault-transport-never-connected
I've been getting this error a bunch over the last few days. Any ideas why?
VThis error occurs when your telephony provider fails to connect the call within the 300-second timeout period. The most common cause is an issue with your SIP configuration or the telephony provider not responding in time.
Troubleshooting step:
Check your telephony provider logs to identify why calls aren't connecting, and verify your SIP configuration is correct (authentication, IP whitelisting, and proper URI formatting).
Sources:
Troubleshooting step:
Check your telephony provider logs to identify why calls aren't connecting, and verify your SIP configuration is correct (authentication, IP whitelisting, and proper URI formatting).
Sources:
⤵️ Mention @Vapi Support Bot for follow-ups 🐥
BOkay!
Echecking if this is resolved/solved for you?
BIt is not
B@Kings_big
ETo help track down this issue, could you share one or two:
- The call ID
- When exactly this happened (the timestamp)
- What response you expected to get
- What response you actually got instead
This would really help us figure out what went wrong!
B17bddd82-3061-4814-9778-832d43443524
B9e97892c-b40d-4783-9e64-151b0b5505cb
B441799bd-19ef-4e7c-bd38-9ece641132f3
Ba0973c3e-f1f3-47be-9e29-d5215eb326d4
B@Kings_big
ELooking into it
BTy
BAny update? @Kings_big
ENo update yet, I'll ping you
EThese calls weren't connected from Twilio's side. So you will have to use the call SIDs of Twilio and check with them why they didn't connect in the required time. And then come back to us and we'll continue further investigation. Post their responses.
For the missing call ID, you have deleted the numbers, which is why we cannot continue further investigation.
For the missing call ID, you have deleted the numbers, which is why we cannot continue further investigation.
