VAPI•9mo ago

Infinite login/signup loading screen

I tried creating an account with Google signup, and now it's just infinitely loading in the VAPI dashboard. I can see the little VAPI question widget on the bottom right, but its just a loading circle in the middle otherwise.

I have tried clearing all of my browser cache, cookies, etc, have switched browsers entirely, and nothing seems to work.

Vapi Support BotAPP•4/3/25, 5:55 AM

Hi there! Sorry to hear you're experiencing the infinite loading issue with the VAPI dashboard after Google signup.

I can definitely help you troubleshoot this issue! While I don't have information about the specific cause of your Google signup-related infinite loading problem, I can provide several troubleshooting steps that have helped others with similar dashboard loading issues.

Here are some troubleshooting steps you can try:

Check your internet connection to ensure it's stable and working properly (source).
Clear your browser cache and cookies, then try logging in again. This is one of the most common fixes for dashboard loading issues (source).
Disable browser extensions, especially ad blockers or script blockers, as they can sometimes interfere with the dashboard functionality (source).
Try a different browser or incognito window to see if the issue persists. This can help determine if it's browser-specific (source).
Make sure your browser is up to date with the latest version (source).
If you're comfortable with advanced settings, check your browser's developer console for any errors that might provide clues to the problem (source).
Try accessing from another user account on your computer if available (source).

Vapi Support BotAPP•4/3/25, 5:55 AM

If none of these steps resolve the issue, would you like me to provide additional troubleshooting options or information about contacting VAPI support?

Sources:

⤵️ Mention @Vapi for follow-ups 🐥

developed-pinkOP•4/3/25, 10:53 PM

@Vapi Team I would love to test VAPI out for my company's use cases, but I straight up cannot get to the dashboard. Please help

VapiAPP•4/6/25, 9:20 AM

checking if this is resolved/solved for you?

verbal-lime•5/13/25, 10:06 PM

how did yall resolve this?

Infinite login/signup loading screen

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