Can't get call transfer to work with phone with extension
for my call transfer agent, I have a couple of phone numbers with extensions for different department, the phone number portion is the same, only different in extension. I can't figure out from the VAPI documentation what to pass to in the function -> parameters -> properties -> destination -> enum.
from the documentation it only put the phone number, but in this case, the number is actually the same, so it cause duplicate value error.
I tried to leave the parameters completely empty, that doesn't work either, and when I tried to check on the tool_calls log for this I saw this
{
"role": "tool_calls",
"time": 1743564816247,
"message": "",
"toolCalls": [
{
"id": "call_6uZ5st4NyxNQ4rRN9stJvufo",
"type": "function",
"function": {
"name": "transferCall",
"arguments": "{"destination": "+442035826399,6017"}"
}
}
],
"secondsFromStart": 13.378
}
I guess +442035826399,6017 is not the right format for handling the extension either, (I tried +442035826399@6017 for the destination formation as well, that doesn't work either), and it seems like enum so what should be the right format, and if I need to, what should be the value I pass for the extension case?
thanks!
from the documentation it only put the phone number, but in this case, the number is actually the same, so it cause duplicate value error.
I tried to leave the parameters completely empty, that doesn't work either, and when I tried to check on the tool_calls log for this I saw this
{
"role": "tool_calls",
"time": 1743564816247,
"message": "",
"toolCalls": [
{
"id": "call_6uZ5st4NyxNQ4rRN9stJvufo",
"type": "function",
"function": {
"name": "transferCall",
"arguments": "{"destination": "+442035826399,6017"}"
}
}
],
"secondsFromStart": 13.378
}
I guess +442035826399,6017 is not the right format for handling the extension either, (I tried +442035826399@6017 for the destination formation as well, that doesn't work either), and it seems like enum so what should be the right format, and if I need to, what should be the value I pass for the extension case?
thanks!
