Agent Sometimes just says Goodbye and hangs up
Sometimes the agent will just say goodbye and then hangup instead of being like 'thank you for calling blah blah blah hope you have an excellent day"
I left 'End Call Message' empty as I came across too many issues with that, usually the agent repeatiing the end call message twice lol
But in the prompt as the final step I do have it set to say thank you for calling and hope you have a wonderful day.
Most of the time the agent does this correctly but sometimes as soon as it thinks the call has been a success it just says bye and dips
I left 'End Call Message' empty as I came across too many issues with that, usually the agent repeatiing the end call message twice lol
But in the prompt as the final step I do have it set to say thank you for calling and hope you have a wonderful day.
Most of the time the agent does this correctly but sometimes as soon as it thinks the call has been a success it just says bye and dips
