High Latency on calls
Hi, we are experiencing high latency on each turn of our calls. We've tried switching TTS and STT providers but it doesn't seem to help. Most calls get silence-hang-up.
V@Chris
I'm sorry to hear that you're experiencing high latency issues. Latency can be affected by various factors, including network conditions, server processing time, and the efficiency of the API's infrastructure. To address this issue, we can look into optimizing the network path, reviewing the server's performance, and ensuring that the VAPI is configured correctly for low-latency operations.
Could you provide me with more details about your current setup? Specifically, information about the regions you are operating in, the average call duration before a hang-up occurs, and any error logs or metrics you have would be helpful. This will allow us to diagnose the problem more accurately and suggest appropriate solutions.
I'm sorry to hear that you're experiencing high latency issues. Latency can be affected by various factors, including network conditions, server processing time, and the efficiency of the API's infrastructure. To address this issue, we can look into optimizing the network path, reviewing the server's performance, and ensuring that the VAPI is configured correctly for low-latency operations.
Could you provide me with more details about your current setup? Specifically, information about the regions you are operating in, the average call duration before a hang-up occurs, and any error logs or metrics you have would be helpful. This will allow us to diagnose the problem more accurately and suggest appropriate solutions.
VYou can continue this conversation by mentioning me in the message.
Sexample callIds:
f91c4c16-0096-4dd1-b4e0-2a66f2ae3b39
46340ade-0e24-4f81-b4c4-721c45e69a3e
f91c4c16-0096-4dd1-b4e0-2a66f2ae3b39
46340ade-0e24-4f81-b4c4-721c45e69a3e
SAfter testing with different tts and stt providers it seems to be the LLM gpt-4o-mini - latency back to normal after changing back to gpt-4o - will continue to monitor
LAlright, if you still get any latency issue can you let me know? @Chris
SIt seems the latency was only with 4o-mini - I don't think you currently support it officially
SI can see directly calling OpenAi API with 4o-mini right now I'm getting >10s latency
LWe do support it, officially. But, let me check it from my side as well.
SOh ok great. That's good news! It seems like my issue is definitely related to OpenAI. Thanks for your help
