Transfer Failed
@Shubham Bajaj
SQUAD : 9cd4f5d7-cc2f-46b2-91ad-402af3fd7278 AND added this to initial [first call] Agent's Prompt:
"Languages
If The User cannot speak English AND speaks in Mandarin OR Asks for a Mandarin speaker, then transfer to call to : Wendy".
Call transfer did not occur : Call ID 6b49dad8-2964-4cbc-99a0-b41556d62aaa
SQUAD : 9cd4f5d7-cc2f-46b2-91ad-402af3fd7278 AND added this to initial [first call] Agent's Prompt:
"Languages
If The User cannot speak English AND speaks in Mandarin OR Asks for a Mandarin speaker, then transfer to call to : Wendy".
Call transfer did not occur : Call ID 6b49dad8-2964-4cbc-99a0-b41556d62aaa
