VAPI•2y ago

Multiple payloads per call

When I call my Vapi bot, it sends multiple payloads to make.com. The issue is that during the call, after the caller declines the first suggested date ´Assistant speech started´ starts again, which as far as i know, it should only happen once during a call and that is at the beginning.

brilliant-orangeOP•7/17/24, 5:33 PM

@Vapi

Vapi•7/17/24, 5:34 PM

@Adm420419
I'm sorry to hear you're experiencing issues with the VAPI bot sending multiple payloads and the 'Assistant speech started' event triggering more than once. To help you better, I would need a bit more information about how your VAPI bot is set up and what triggers are in place for the 'Assistant speech started' event.

Could you provide me with details on the conditions or the flow that leads to the 'Assistant speech started' event being triggered again after the caller declines the first suggested date? This will help me understand the issue and provide you with a more accurate solution.

Vapi•7/17/24, 5:34 PM

Relevant threads

These are relevant threads you might take a look into before continuing further:

@1262327979950739457

Vapi•7/17/24, 5:35 PM

@Adm420419
It sounds like there might be an issue with the event handling within your VAPI bot. The 'Assistant speech started' event should indeed typically only be triggered once at the beginning of the interaction or when the assistant begins to speak after a pause or user interaction.

To address this, we should review the logic that triggers the 'Assistant speech started' event. It's possible that the event is being fired inadvertently in response to the caller's actions, such as declining the suggested date.

If you have access to the code or the configuration of your VAPI bot, you should check the conditions under which the 'Assistant speech started' event is being triggered. Ensure that it's only set to fire under the appropriate circumstances.

If you're not sure how to proceed or if the issue persists, please provide more details about how your VAPI bot is set up, or reach out to the support team for more in-depth assistance.

Vapi•7/17/24, 5:35 PM

You can continue this conversation by mentioning me in the message.

VVapi You can continue this conversation by mentioning me in the message.

VapiAPP•7/17/24, 5:35 PM

Got it. Tagging @Vapi Team for additional help.

brilliant-orangeOP•7/17/24, 5:39 PM

The bot is a inbound appointment setter. It asks for the name and reason of appointment and sugests a date. When calling it it gets stuck and starts mixing words but in it sends the payloads to make.com. they are similair but not even the same.
Example: 03.06 - 14:00 gets declined, 04.06 - 11:00 gets suggested - passes in make without my confirmation in the phone and a few seconds after 04.06 - 11:15 gets sugested and also passes, also without my confirmation, during the same call.

brilliant-orangeOP•7/17/24, 5:39 PM

@Vapi

Vapi•7/17/24, 5:39 PM

@Adm420419
It seems like there might be an issue with the state management in your VAPI bot's conversation flow. The bot should not be sending payloads to make.com without confirmation from the caller, and it definitely shouldn't be suggesting new times without waiting for user input.

Here are a few steps you can take to troubleshoot and resolve the issue:

Review Conversation Logic: Check the conversation flow logic to ensure that the bot waits for user confirmation before proceeding to the next step.
Check Event Triggers: Verify that the events are correctly configured to trigger only at the appropriate times in the conversation.
Inspect Payload Conditions: Ensure that the conditions for sending payloads to make.com are set correctly and that they require explicit confirmation from the user.
State Management: Make sure that the bot maintains the state of the conversation correctly, so it doesn't get confused about which step it's on.
Debugging: If possible, use debugging tools or logs to trace the bot's behavior during the call to identify where it's going wrong.
Contact Support: If you're unable to resolve the issue on your own, it may be best to reach out to the support team for your VAPI bot or make.com for further assistance.

If you have access to the bot's configuration or code and can make changes, please try the above steps. If you need further assistance or if the problem persists, please let me know, and I can help guide you through the process or escalate the issue to the support team.

brilliant-orangeOP•7/17/24, 5:40 PM

@Vapi none of this is relevant as the problem is multiple payloads being sent instead of one. I need to know the reason of that and eliminate it

Vapi•7/17/24, 5:40 PM

@Adm420419
I apologize for any confusion. If multiple payloads are being sent instead of one, this could be due to a few different reasons:

Multiple Triggers: There may be multiple triggers or conditions in the conversation flow that are inadvertently being met, causing the bot to send payloads more than once.
Looping Issue: The conversation flow might be looping back to a point where it sends a payload, due to incorrect state management or a misconfigured flow.
Concurrency Issue: If there are asynchronous operations in the bot's logic, they might not be properly synchronized, leading to race conditions and multiple payloads being sent.

To resolve this issue, you will need to:

Review the Triggers: Check the conditions that lead to sending a payload and ensure they are specific and mutually exclusive to prevent multiple firings.
Inspect the Conversation Flow: Look for any loops or points where the bot might backtrack to a payload-sending step.
Check for Race Conditions: If there are asynchronous parts of the code, make sure they are properly managed so that only one payload is sent per user confirmation.

If you're unable to identify the issue in the bot's configuration or code, it may be necessary to reach out to the support team for a more in-depth analysis. They can help you pinpoint the exact cause and provide a solution to prevent multiple payloads from being sent.

brilliant-orangeOP•7/17/24, 5:41 PM

@Vapi that means u have to solve this in make or vapi?

Vapi•7/17/24, 5:42 PM

@Adm420419
The issue likely needs to be addressed in the configuration of your VAPI bot, which is responsible for the logic and triggers that send payloads to make.com. It's important to review the bot's flow and ensure that the conditions for sending payloads are correctly set up to prevent multiple submissions.

Here's what you can do:

Review VAPI Bot Logic: Examine the bot's logic to ensure that it only sends a payload when the user has confirmed the appointment time.
Check for Duplicate Actions: Make sure there are no duplicate actions or conditions that could cause the bot to send the same payload multiple times.
Synchronize States: If your bot handles multiple calls simultaneously, ensure that each call's state is managed independently to prevent cross-talk between sessions.
Test Thoroughly: After making changes, test the bot thoroughly to ensure that the issue is resolved and that it behaves as expected.

If you're not able to resolve the issue with these steps, or if you're unsure how to proceed, it would be best to contact the support team for your VAPI bot or make.com. They can provide more specific guidance based on the details of your setup and help you troubleshoot the issue further.

brilliant-orangeOP•7/17/24, 5:43 PM

Is it posible to just simply prompt the bot to only send 1 payload? @Vapi

Vapi•7/17/24, 5:43 PM

@Adm420419
Yes, it is possible to configure your VAPI bot to send only one payload per user interaction. To ensure that only one payload is sent, you would need to implement a check within your bot's logic that verifies whether a payload has already been sent for the current interaction, and if so, prevents any further payloads from being dispatched.

Here's a simplified approach to achieve this:

Set a Flag: Introduce a boolean flag (e.g., payloadSentpayloadSent) that starts as
```
false
```
```
false
```
and is set to
```
true
```
```
true
```
once the payload is sent.
Check Before Sending: Before sending a payload, check if payloadSentpayloadSent is
```
false
```
```
false
```
. If it is, send the payload and set the flag to
```
true
```
```
true
```
. If the flag is already
```
true
```
```
true
```
, do not send another payload.
Reset the Flag: Ensure that the flag is reset to
```
false
```
```
false
```
at the beginning of each new interaction or call.

This logic would look something like this in pseudocode:

if (user confirms appointment and payloadSent is false) {
    sendPayloadToMakeCom()
    payloadSent = true
}

if (user confirms appointment and payloadSent is false) {
    sendPayloadToMakeCom()
    payloadSent = true
}

Remember to reset the payloadSentpayloadSent flag at the appropriate time to ensure that it's ready for the next interaction.

If you're not sure how to implement this or if you need assistance with the specifics of your bot's platform, please reach out to the support team for more detailed guidance.

brilliant-orangeOP•7/17/24, 5:44 PM

@Vapi can you explain this better and more in depth? Im pretty new to vapi

brilliant-orangeOP•7/17/24, 5:45 PM

@Vapi

brilliant-orangeOP•7/17/24, 5:45 PM

@Vapi

brilliant-orangeOP•7/17/24, 5:46 PM

@VapiTeam @Vapi Team

dangerous-fuchsia•7/17/24, 6:22 PM

@Adm420419 check your DM.

Multiple payloads per call

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