VAPI•2y ago

VAPI voice bot keeps interrupting even after adjusting "advanced" settings Pipeline Configuration.

Hey VAPI team,

Its been couple attempts now of trial and error with customers and the bot interrupts when the customer takes a pause to think and just talks over which is very annoying customer experience. This is my changed pipeline configurations i have made because the interruptions used to be more (attached image.)

This is a call that shows the problem in the beginning. Please check:
Call ID: 737df5e2-2802-477a-85fa-7a9cbffaf4c9

Vapi•7/17/24, 2:21 PM

@Rahul N
I'm sorry to hear that you're experiencing issues with the interruption feature. It sounds like the sensitivity of the barge-in detection might need to be adjusted to better accommodate natural pauses in conversation.

Unfortunately, I don't have the capability to directly access call logs or modify pipeline configurations. However, I can guide you on how to adjust the settings or provide you with the best practices for configuring the interruption sensitivity.

If you could provide me with more details about your current configuration or the specific changes you've made, I can offer more tailored advice. Otherwise, I recommend reaching out to our support team with the Call ID you provided, and they can assist you in reviewing the call and adjusting the configuration accordingly.

Would you like guidance on best practices for setting up interruption sensitivity, or do you prefer to contact support directly for more in-depth assistance?

Vapi•7/17/24, 2:21 PM

You can continue this conversation by mentioning me in the message.

clean-aquamarineOP•7/17/24, 2:27 PM

@Shubham Bajaj please help

dangerous-fuchsia•7/17/24, 3:17 PM

@Rahul N please share the timestamp.

VAPI voice bot keeps interrupting even after adjusting "advanced" settings Pipeline Configuration.

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