Call not forwarding to specified number and data extraction not working
The agent states that it will or has transferred the call to the number I have specified but does not initiate the transfer.
Additionally the call extraction via end of call report is really hit and miss managed to get it working on one call but hasn't worked since.
No transfer or data extraction
Call ID: 396d8b64-4bfe-495f-90cd-dcb99178c84f
Call data extraction working
Call ID: a39e43f6-d931-4567-89f2-8b92ef2e9468
I am configuring this via the dashboard as my only option to set up the agent.
Additionally the call extraction via end of call report is really hit and miss managed to get it working on one call but hasn't worked since.
No transfer or data extraction
Call ID: 396d8b64-4bfe-495f-90cd-dcb99178c84f
Call data extraction working
Call ID: a39e43f6-d931-4567-89f2-8b92ef2e9468
I am configuring this via the dashboard as my only option to set up the agent.
