correct-apricot•14mo ago

Agent not recognizing tool response

I was copying over an assistant from one account to the other, when I saw that you can't add functions anymore but instead have to add tools. I added a tool that was exactly the same as the function, but when the agent is supposed to call it, it doesn't recognize the response and is thus not able to continue the conversation. What can I do to solve this issue? This is urgent, as our client wants this done today, but we suddenly found ourselves unable to add functions anymore while they used to work perfectly fine. Call IDs d82ae2e7-da72-4f73-8bde-264a38ce3174 d3452076-250a-41b7-b89e-cf5889aabadd Thank you.

7 Replies

Vapi•14mo ago

Relevant threads

These are relevant threads you might take a look into before continuing further: - <#1257846714833043457>

Vapi•14mo ago

@Gabriel C I understand the urgency of the situation. It sounds like there may be an issue with how the tool is being called or how the assistant is handling the response from the tool. Here are a few steps you can take to troubleshoot and resolve the issue: 1. Check Tool Configuration: Ensure that the tool is configured correctly in the new account, with the same parameters and response structure as the function had in the old account. 2. Review Invocation Method: Verify that the assistant is using the correct method to call the tool. The syntax for calling tools may differ slightly from calling functions. 3. Examine Call IDs: Look into the logs associated with the provided Call IDs to identify any errors or discrepancies in the tool's execution or the assistant's response handling. 4. Update Assistant's Logic: If the tool's response structure has changed, you may need to update the assistant's logic to correctly interpret the new responses. 5. Test the Tool Independently: Try to call the tool independently of the assistant to ensure it's working as expected. 6. Contact Support: If you've gone through these steps and the issue persists, it may be best to contact support for further assistance. Since this is an urgent matter, I would recommend starting with these steps immediately. If you need me to perform any specific actions, such as checking logs or configurations, please provide me with the necessary permissions or information to do so. You can continue this conversation by mentioning me in the message.

passive-yellow•14mo ago

@Gabriel C can you confirm the return type of your tool call, is it this?

{"Result": "Booking was successful."}

{"Result": "Booking was successful."}

correct-apricotOP•14mo ago

Yes, that's it, the agent doesn't recognize that and instead says the booking was unsuccessful Could you guys turn functions back on until tools are fixed?

manual-pink•14mo ago

use this in your webhook response: https://docs.vapi.ai/tools-calling#server-response-format-providing-results-and-context

Vapi

Tools Calling - Vapi

Learn how to create and configure Tools Calling with Vapi.

passive-yellow•14mo ago

Please return the respons in following format:

{
    "results": [
        {
            "toolCallId": "X",
            "result": "Y"
        }
    ]
}

{
    "results": [
        {
            "toolCallId": "X",
            "result": "Y"
        }
    ]
}

correct-apricotOP•14mo ago

Thank you Alex!

Agent not recognizing tool response

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