VAPI•2y ago

Knowledge Base is slow - Model times out

I've been checking the logs and the model with a knowledge base has been timing out everytime you send a request. but the same model without the knowledge base is not having these problems. Is this just because of bandwith or is there something wrong with the knowledge base

Call ID: efbc6ce5-0421-4a88-81c6-58bfbb4c5194
KB ID: 4d479d37-efcb-4e8c-a4bc-b1bb00455ece

Vapi•7/7/24, 8:40 AM

@maxxaviier
It's great that you're keeping an eye on the logs. The issue with timeouts when using the model with a knowledge base could be due to several factors, not just bandwidth. It could be related to the configuration of the knowledge base, the size of the data being processed, or even the complexity of the queries being run against it.

To better understand the root cause, we should look into the following:

Knowledge Base Configuration: Verify if the knowledge base is properly configured and optimized for the queries being executed.
Query Complexity: Check if the queries are too complex or if they can be optimized to reduce processing time.
Data Size: Large datasets can cause longer processing times, so it's important to ensure that the data size is manageable.
Server Performance: Assess if the server has adequate resources to handle the knowledge base operations efficiently.
Network Issues: Although you mentioned bandwidth, it's still worth checking if there are any intermittent network issues that could be affecting the knowledge base operations.

If you'd like, I can assist you in troubleshooting these areas. Please let me know how you would like to proceed or if there is any specific information you need.

Vapi•7/7/24, 8:40 AM

You can continue this conversation by mentioning me in the message.

VVapi You can continue this conversation by mentioning me in the message.

VapiAPP•7/7/24, 8:41 AM

Got it. Tagging @Vapi Team for additional help.

developed-pinkOP•7/7/24, 8:42 AM

Would be nice for @Sahil if you could check if It's configuration or system related. Thanks

living-lavender•7/7/24, 11:57 AM

Let me check with the KB Team.

living-lavender•7/7/24, 2:17 PM

it was because it was hitting the out of memory error. Let me know if you face this issue once again

developed-pinkOP•7/7/24, 10:19 PM

@Vapi seems to be better now

Vapi•7/7/24, 10:20 PM

@maxxaviier
I'm glad to hear that the issue with the knowledge base has been resolved and things are running smoothly now. If you encounter any further issues or have any more questions, feel free to reach out. Your success is important to us, and we're here to help ensure that everything works as expected. Have a great day!

Knowledge Base is slow - Model times out

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