cloudy-cyan•15mo ago
Cartesia private voice not sync
Hi vapi team, we are trying to synchronize our private voices from the Cartesia provider on the dashboard but it does not work. Furthermore, from the API we cannot use a private voice with the voice id of our private voice.
11 Replies
@mich
Hello! I'm here to help you with your synchronization issue. To assist you effectively, I'll need a bit more information. Could you please confirm if you have already added the provider key for Cartesia in your VAPI configuration? Additionally, ensure that the voice ID you are using matches the one provided by Cartesia for your private voice.
If you've already done this and are still facing issues, there might be a need to look into the specific error messages you're receiving. Could you please share those details? This will help us understand the problem better and provide you with a more accurate solution.
You can continue this conversation by mentioning me in the message.
cloudy-cyanOP•15mo ago
yes i already added the provider key
Got it. Tagging @Vapi Team for additional help.
cloudy-cyanOP•15mo ago
i share you screenhot for this issue
fair-rose•15mo ago
Currently, we don't support cartesia private voice sync
cloudy-cyanOP•15mo ago
Ok
@Sahil did you know when we can have this update for use Private Voice ?
fair-rose•15mo ago
It will take some time cause we got lot on our plate rn
cloudy-cyanOP•15mo ago
Ok i understand from Dashboard but why we can’t from api ? @Sahil
cloudy-cyanOP•15mo ago
fair-rose•15mo ago
because we have restricted to voice ids provided by cartesia