VAPI•2y ago

can't link twilio

I try linking twilio but got this error

{
  "message": "Couldn't Get Twilio Number. Twilio Error: Authenticate",
  "error": "Bad Request",
  "statusCode": 400
}

{
  "message": "Couldn't Get Twilio Number. Twilio Error: Authenticate",
  "error": "Bad Request",
  "statusCode": 400
}

{
  "message": "Couldn't Get Twilio Number. Twilio Error: Authenticate",
  "error": "Bad Request",
  "statusCode": 400
}

{
  "message": "Couldn't Get Twilio Number. Twilio Error: Authenticate",
  "error": "Bad Request",
  "statusCode": 400
}

Vapi•6/30/24, 4:39 AM

Relevant threads

These are relevant threads you might take a look into before continuing further:

@1249673634746732614

Vapi•6/30/24, 4:39 AM

@Rinshin Jalal
It seems like there might be an issue with the authentication details you've provided for your Twilio account. To help you better, could you please confirm if you have the correct Twilio Account SID, Auth Token, and the phone number you're trying to link? These details are essential for a successful connection with Twilio's services.

Vapi•6/30/24, 4:39 AM

You can continue this conversation by mentioning me in the message.

Mmilitary-pink @Rinshin Jalal It seems like there might be an issue with the authentication det...

worthy-azureOP•6/30/24, 4:40 AM

Those are correct

Vapi•6/30/24, 4:40 AM

@Rinshin Jalal
Great! If your Twilio Account SID, Auth Token, and phone number are correct, the issue might be due to one of the following reasons:

The credentials might not have been entered correctly. Please double-check that there are no extra spaces, typos, or incorrect case usage.
The Twilio account or phone number may not be active. Verify that your Twilio account is in good standing and that the phone number is properly set up in your Twilio dashboard.
There could be a temporary issue with the Twilio API service. Check Twilio's status page to see if there are any ongoing incidents.

If everything seems to be in order and you're still facing the issue, it might be best to reach out to Twilio's support for further assistance. They can provide more detailed insights into the error you're encountering.

Mmilitary-pink @Rinshin Jalal Great! If your Twilio Account SID, Auth Token, and phone number a...

worthy-azureOP•6/30/24, 4:41 AM

I am using those correctly and using it other platforms... It's working

Vapi•6/30/24, 4:41 AM

@Rinshin Jalal
If the credentials are working on other platforms but not when trying to link with VAPI, it's possible there might be an issue with how the credentials are being handled or transmitted to Twilio from VAPI. Here are a few steps you can take:

Ensure that the credentials are being entered in the correct format required by VAPI.
Check if there are any additional settings or configurations required by VAPI that might be different from other platforms.
Review any documentation provided by VAPI for integrating with Twilio to ensure all steps are followed correctly.
If VAPI has any logs or error reporting features, review them for more detailed information about the error.

Since the credentials are correct and working elsewhere, it's likely an issue specific to the VAPI integration process. If you've gone through all the above steps and the issue persists, please reach out to VAPI support for more detailed assistance. They may need to look into the integration process or check for any updates or bugs that could be causing the authentication error.

living-lavender•6/30/24, 5:57 AM

Can you send me the phone number that you are trying to add in DM?

primary-violet•7/16/24, 3:29 AM

https://console.twilio.com/us1/account/keys-credentials/api-keys

Make sure you pick the Auth Code for the correct region. I battled with this for the past 30 mins...

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can't link twilio

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