VAPI•2y ago

Having trouble using Vapi inbound on GoHighLevel

I am using Gohighlevel and I have been looking for a solution for taking inbound calls and having it go through GHL workflows. I’ve only seen videos on how to do outbound. What do I need to do in order to trigger inbound?

Vapi•6/28/24, 5:10 AM

@Bailey Pickett
To trigger workflows in GoHighLevel (GHL) with inbound calls, you'll need to set up a phone number within GHL that can receive calls. Here's a general outline of the steps you might need to take:

Set Up a Phone Number: If you haven't already, you need to set up a phone number in GHL that can receive inbound calls. This is usually done through the GHL dashboard under the 'Phone Numbers' section.
Configure Call Settings: Once you have a number, configure the call settings to determine what happens when someone calls the number. You can set up call forwarding, voicemail, or other actions.
Create a Workflow: In the GHL dashboard, go to the 'Marketing' tab and select 'Workflows'. Create a new workflow or edit an existing one to specify what should happen when an inbound call is received. You can add triggers and actions based on the call event.
Assign Workflow to Phone Number: Make sure the workflow you've created is assigned to the phone number that will receive the inbound calls. This way, when a call comes in, the workflow is triggered.
Test the Workflow: It's important to test the workflow to ensure that it's working as expected. You can do this by calling the number yourself and checking if the workflow triggers correctly.

If you encounter any issues or need more detailed instructions, please refer to GHL's support documentation or contact their support team for assistance. They can provide you with specific guidance tailored to their platform's capabilities and your account setup.

Vapi•6/28/24, 5:10 AM

You can continue this conversation by mentioning me in the message.

spotty-amber•6/28/24, 5:55 AM

Inbound does not work like that in any capacity. The trigger is them calling the inbound number.

then-purpleOP•6/28/24, 5:00 PM

@Vapi How would I be able to import the API key into vapi to then qualify and send out the documents I want to send out via Highlevel?

living-lavender•6/28/24, 8:41 PM

@Bailey Pickett Ask this question on vapigpt.

living-lavender•6/28/24, 8:41 PM

There are multiple video tutorial over there as well

Having trouble using Vapi inbound on GoHighLevel

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