VAPI•2y ago

Australian inbound call fail woth Twillio

Hi,

I have imported both mobile and landline from twillio.
When I call the numbers the ai answers the call as expected.
Intalk to AI
But AI will not respond
Background noise stops
Then call hangs up

The call from the platform works fine when testing.
It almost seems like vapi is not getting my side of the call.

Vapi•6/9/24, 1:36 PM

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Vapi•6/9/24, 1:36 PM

@grumpyboy
Hello!

I'm sorry to hear you're experiencing issues with the AI not responding during calls. It sounds like there might be a problem with the audio input being captured or transmitted to VAPI when you're calling from an external number.

Here are a few steps we can take to troubleshoot the issue:

Check Audio Input: Ensure that the microphone on the device you're using to call is functioning correctly.
Test Network Connection: Sometimes network issues can cause audio problems. Try calling from a different network or device to see if the issue persists.
Review Configuration: Verify that the assistantId is correctly assigned to the phone numbers and that there are no configuration issues on the server that handles the assistant retrieval.
Inspect Logs: Check the logs for any errors or warnings that might indicate what's going wrong during the call.

If you've already checked these and the issue persists, it might be necessary to look into more detailed logs or configurations on the VAPI side. If you need further assistance with this, please let me know, and we can explore additional support options.

Vapi•6/9/24, 1:36 PM

You can continue this conversation by mentioning me in the message.

VVapi You can continue this conversation by mentioning me in the message.

VapiAPP•6/9/24, 1:38 PM

Got it. Tagging @Vapi Team for additional help.

hurt-tomato•6/10/24, 12:50 AM

Make sure you have the "Voice Messaging' webhook set to 'https://api.vapi.ai/twilio/inbound_call' in Twilio

broad-emeraldOP•6/10/24, 7:11 AM

@Connor Davis | Outbox AI

rn_image_picker_lib_temp_3e45fa50-b922-4dec-b40b-9392dd27d63c.jpg

broad-emeraldOP•6/10/24, 7:11 AM

It is

broad-emeraldOP•6/10/24, 7:15 AM

It worked once out of around 25 tests.
Also if I stay on the call for a long time like minutes it sometimes works.

So I think I think the call just hangs up because the response from vapi is so slow.

If I make it an outbound call it is perfect

living-lavender•6/10/24, 9:46 AM

Are you still facing this issue?

broad-emeraldOP•6/10/24, 8:48 PM

I ended up solving my issue.
I had this setting turn up to Less latency but found when I have more latency it works fine. Look like I did not understand what Latency ment in Vapi

living-lavender•6/10/24, 9:02 PM

Awesome.

Australian inbound call fail woth Twillio

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