No response this morning
Calls work fine, nothing has changed since last night, doesn't seem to "hear" me on a call or on the web. Never responds.
VRelevant threads
These are relevant threads you might take a look into before continuing further:
- @1240561628341342218
- @1243835271712215040
- @1248729937205133382
- @1248148693568327700
- @1247834315044163605
- @1242541389242171523
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V@Brian Searl
I'm sorry to hear you're experiencing issues with the calls not hearing you. It sounds like there might be a problem with the microphone permissions or a technical issue with the call provider. Could you please check if your microphone permissions are enabled for the application you're using? If they are enabled and you're still facing issues, there might be a temporary problem with the call provider's connection. If you've already checked the microphone permissions and they are correct, please let me know so we can explore further solutions.
I'm sorry to hear you're experiencing issues with the calls not hearing you. It sounds like there might be a problem with the microphone permissions or a technical issue with the call provider. Could you please check if your microphone permissions are enabled for the application you're using? If they are enabled and you're still facing issues, there might be a temporary problem with the call provider's connection. If you've already checked the microphone permissions and they are correct, please let me know so we can explore further solutions.
VYou can continue this conversation by mentioning me in the message.
Lcall id pls
H6174b385-0054-4f00-bde8-3df4eb8e003d
0c073d0c-5ba0-477d-923d-e28eb37891dc
667df8d6-0bfe-4038-86db-41432c8f5064
0bce58ba-d000-4685-ade1-19290c39788d
0c073d0c-5ba0-477d-923d-e28eb37891dc
667df8d6-0bfe-4038-86db-41432c8f5064
0bce58ba-d000-4685-ade1-19290c39788d
LI checked the recording and your voice was not working properly cause I can't seem to hear your voice but assistant was speaking.
HThat's the issue it wasn't hearing me, but it wasn't the mic. I tried from 2 computers and directly calling the number from my cell phone.
LSend me the assistant demo link in DM
UI'm having a similar issue
Uworked yesturday perfectly, pushed it to my client, and now they're saying its not working. I tested it and it says the intro but then doesn't respond. I tried plugging in another assistant and it worked though so was there an update pushed last night or something?
LCan you send me some call ids? @Lenny
Uyour going to see the same thing as the previous guy
Ulooks like I'm not talking but i am
U
Utheres definitely a problem or something changed because the system isn't even recording the number I'm calling from
Uworks on web but when i call via a phone number it doesn't respond for this specific assistant.
UAgain i tested this for hours yesturday with no issues
Ethis same issue with web call but this happened jun 5th and this morning.
call starts normally but stops getting audio even thought obviously person speaks as call has already started
call id-
5bd0436d-e794-445c-9feb-82fc21d244cb (really weird as call transcript shows the user response but not in audio and the assistant never replied)
8c34716d-11a6-41ca-975c-083b2f326fa0
b06f52fc-465c-4de2-8c28-fdd18434f02e - user audio abruptly stops coming through
this one from today - 34aa9f94-878e-40b7-a188-640f2e6d522c
call starts normally but stops getting audio even thought obviously person speaks as call has already started
call id-
5bd0436d-e794-445c-9feb-82fc21d244cb (really weird as call transcript shows the user response but not in audio and the assistant never replied)
8c34716d-11a6-41ca-975c-083b2f326fa0
b06f52fc-465c-4de2-8c28-fdd18434f02e - user audio abruptly stops coming through
this one from today - 34aa9f94-878e-40b7-a188-640f2e6d522c
HAt least I'm not crazy 
LI just tested the @Brian Searl and it is working fine.
LWe are working on the Unknown issue bug and it will be within few hours.
LCan you test once again?
Uok because this is most likely the root of my issue
Uand btw you won't run into the issue unless you call the voice assistant via phone
LCan you check once more, nikhil pushed a fix for it like an hour ago.
Unow the number registers but still no reply
UI've even tried to copy the voice assistant and the new one still had the same issue
USo i solved the issue by creating a brand new assistant and copy and pasting all the details of the assistant having issues into the newly created one and it worked. What ever you guys did yesturday messed with voice assistants created in a certain time frame possibly because this was the only one that had issues and i was working on this one yesturday.
U@Brian Searl @Sangy see above for my solution if you haven't solved it yourselves already
SThe same thing is happening to me.
My assistants were working fine two days ago, but now they don't work. They only say the initial message, then they don't hear me and don't respond. What can I do?
My assistants were working fine two days ago, but now they don't work. They only say the initial message, then they don't hear me and don't respond. What can I do?
L@Sultan can you share few call_ids?
DI'm experiencing the exact same thing. I'll try out Lenny's solution and report back.
D8232b33b-6c59-4a2f-b601-5626109d7f29
9dddd916-a5ca-43b1-8741-d80a9010cf12
176e87d8-a6d3-4e57-9bd8-0c965fe92f4d
9dddd916-a5ca-43b1-8741-d80a9010cf12
176e87d8-a6d3-4e57-9bd8-0c965fe92f4d
II have exactly the same problem. The call goes through but does not convert voice to text. But it works on the web.
DI tried creating a new assistant with the exact same credentials but I still experienced the same issue
UI am also experiencing this. Call ID: 3c62ff49-0ee4-4f64-9828-5d6bef76c00b 8020e602-37bd-42a3-bb29-aa6683ea8513 27cdc59a-29d9-43e6-9e70-3fea5309b7dd fb1ce5fa-3569-4e15-9ed5-cf65ede8fad3 27cdc59a-29d9-43e6-9e70-3fea5309b7dd
MSame here, a few agents work, a few don't
Tried changing from Vapi numbers to Twilio numbers, but they still can't hear the user
Web calls appear to work well
(agents were working well before, and nothing was changed on their setup)
Tried changing from Vapi numbers to Twilio numbers, but they still can't hear the user
Web calls appear to work well
(agents were working well before, and nothing was changed on their setup)
LWe are looking into the root cause for it.
USame problem, I just posted above!
IHey everyone, sorry about the issue. Something related to denoiser model not returning any audio back. We pushed a release to force disable the denoiser for everyone. While it's building, feel free to manually disable it for your assistants.
RThis seems to be back. Might be worth pinning if it hasn't been.
RDenoiser disabling DID NOT fix this time.
