2 conversations mixed
Hey, we had a failed demo yesterday with a lead.
We did 2 calls, and both of them failed. When browsing the logs and recording for these calls we notice that the first call did not ended correctly and seems to continue on the second call which results in a recording where bot conversations are mixed.
First call: f004c3b3-e7e8-4bc1-a7a2-5d78384e3a85
We see that we have logs such as
Second call: 3a7760c4-4e47-4f80-afea-7617a4f6f4a2
Call duraction is 17s but on twilio it's 3min
We hear during this call some human phrases that where spoken during the previous call.
We had a hard time during the demo yesterday because of this and we need to give an explanation to our lead to restore trust.
We did 2 calls, and both of them failed. When browsing the logs and recording for these calls we notice that the first call did not ended correctly and seems to continue on the second call which results in a recording where bot conversations are mixed.
First call: f004c3b3-e7e8-4bc1-a7a2-5d78384e3a85
We see that we have logs such as
Twilio Detected "human" or Twilio Detected "machine_end_beep" even long time after the callSecond call: 3a7760c4-4e47-4f80-afea-7617a4f6f4a2
Call duraction is 17s but on twilio it's 3min
We hear during this call some human phrases that where spoken during the previous call.
We had a hard time during the demo yesterday because of this and we need to give an explanation to our lead to restore trust.
