VAPI•2y ago

Vapi agent is not sending the request to make.com webhook after call finished.

i made changed to the agent after our call happened yesterday, and now i have started getting this issue.

After the call is done and agent asks all the questions and collects answers, after completing the call its not sending request to make webhook.

This is the assistant id: - 037356a5-8c54-42cb-8303-35901d305d2b

which is used for making the call.

i have added server url in advanced settings, not sure why its causing the issue now.

Here is the latest call id where the same issue happened: -
19dc5725-4d82-4232-adc7-3faa90fc326c

Could you please check and assist on priority. thanks

Ask Inkeep•6/5/24, 2:04 AM

Hi @Mike Wiess, I'm an AI assistant for Vapi. I'll analyze available sources and get back to you shortly.

Ask Inkeep•6/5/24, 2:04 AM

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While I generate an answer, here are some sources that might be helpful:

Call Ended Reason
Create Phone Call
Update Assistant
Inbound Support Example
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Ask Inkeep•6/5/24, 2:04 AM

Answer

It sounds like there could be an issue with the webhook integration in your Vapi setup. To troubleshoot and resolve the issue:

Verify Server URL Configuration: Ensure that the Server URL is correctly configured in the assistant's settings. This URL is crucial as it's where the webhook data will be sent post-call.
Check for Changes: Since the issue started after recent changes, review these changes to ensure they didn't affect the webhook settings or the server URL configuration.
Look at Logs: Check the logs in the Vapi dashboard for any errors or warnings related to the webhook calls or server URL. This can provide clues as to why the webhook might not be triggering.
Review Assistant Configuration: Ensure the assistant configuration hasn't been altered in a way that could interfere with sending the webhook requests. This includes checking any related settings in the serverUrlserverUrl and metadatametadata.
Testing: If possible, revert to a previous configuration that was working and test to see if the issue persists. This can help isolate the problem.

Unfortunately, I don't have access to specific user data or the ability to fetch logs directly, so I recommend checking these aspects within your Vapi dashboard or contacting Vapi support for more detailed assistance if the problem continues.

AAsk Inkeep ### Answer It sounds like there could be an issue with the webhook integration i...

Ask InkeepAPP•6/5/24, 2:05 AM

Got it. Tagging @Vapi Team for additional help.

living-lavender•6/5/24, 3:17 AM

Because in the server message, you only added the tools-call and function call. You need to add other server messages as well for what you need

sacred-emeraldOP•6/5/24, 1:58 PM

Hi @Sahil Sometime call transfer works but sometime causing issue.

call id for first assistant "TEST POSTMAN MAKE1" : 5417c392-909e-4de5-b660-53f0dd1d2cf7
call id for assistant connected using Squard "TEST POSTMAN MAKE2": 0d1057fe-f191-4133-bd6c-cfad395daf92

when we connected to second assistant i checked logs its giving 404 error can you please have a look and help me fixing that issue?

I have raised another ticket for the same, so i though if you can assist me here. since i already have ticket open.

living-lavender•6/5/24, 2:01 PM

You aren't returning the response properly

sacred-emeraldOP•6/6/24, 10:57 AM

if we are using postman for api call , its working fine
but when are doing same from make scenario, its giving error
so can you please connect on screen share so that we can fix this

sacred-emeraldOP•6/6/24, 11:06 AM

@Sahil I really need this to be fixed urgently but i am not able to get these issues fixed, can you please let me know if we can hop on zoom to check this together and fix this urgently, as i shared i am loosing my bussines with each passing day

sacred-emeraldOP•6/6/24, 11:51 AM

@Vapi Team @Sahil can you please let me know your avilability ?

living-lavender•6/6/24, 7:55 PM

You already scheduled a call. So, let's see it tomorrow.

yielding-jade•6/24/24, 5:00 PM

Im having a similar issue. Im using Make.com to send a POST HTTP message creating my own assistant etc ... The call works but sometime the end-of-call goes through and sometimes it doesnt. Im new here and dont know how to request support

Vapi agent is not sending the request to make.com webhook after call finished.

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