correct-apricot•16mo ago
11Labs API Key
Hi there, I was already in contact with one of your support members because of 11Labs and he solved it, but as soon as I wanted to sync new voices it was all gone again. So the problem was that I copied the API Key in, but as soon as I left the page it was deleted and there were no voices synced. There was also no error message.
8 Replies
Hi @Marcel, I'm an AI assistant for Vapi. I'll analyze available sources and get back to you shortly.
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While I generate an answer, here are some sources that might be helpful:
* Elevenlabs
* Dashboard
* Inbound Calling
* PlayHT
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Answer
It sounds like you might be encountering an issue with the API key not saving correctly or syncing issues with the 11labs voices on the VAPI platform. Here's a couple of steps you can take to troubleshoot and resolve this issue:
1. Re-enter the API Key: Visit the VAPI Provider Key section again and re-enter your 11labs API key under the 11labs section. Ensure you are saving the settings before leaving the page (1) .
2. Sync Voices Again: After re-entering the API key, go to the Voice Library in VAPI and try syncing with 11labs again by selecting 11labs as your voice provider and clicking on “Sync with 11labs”.
If you're still not seeing any error messages or the voices still aren't syncing, it could be beneficial to check if there are any browser issues that might be causing the settings not to save properly. Additionally, ensure that your 11labs subscription plan supports the operations you are trying to perform. Sometimes, limitations on API usage depending on the plan might affect the syncing process.
If these steps do not resolve the issue, I recommend reaching out to Vapi support directly for more specialized assistance.
Got it. Tagging @Vapi Team for additional help.
correct-apricot•16mo ago
Just delete your key and sync 11labs
it will solve the issue
correct-apricotOP•16mo ago
still dont work
correct-apricot•16mo ago
Provide me your org_id in dm
correct-apricotOP•16mo ago
it actually worked after several attempts, I dont know what the problem was but for now it is solved, thank you
Glad I could be helpful. Feel free to create a new thread with any new questions you may have.
Glad I could be helpful. Feel free to create a new thread with any new questions you may have.