Not getting a response from my French assistant

I noticed that for one of the calls for my client, the assistant doesn't respond to the lead. The lead says hello multiple times but doesn't get a reply.

Here is the call ID: 8edd779c-5a81-4c07-9a0a-f30b670b8f34

I'm using GPT 4o as the LLM and Deepgram nova 2 general in french for the transcriber
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