VAPI•2y ago

11labs no audio on call

Call_id: a058e373-f39d-465e-b5cb-2abde8d2e5e1

at 20 second mark 11labs went silent through the phone line, but looking back on the recording it shows her speaking.

Ask Inkeep•5/17/24, 2:51 PM

Hi @Jotham, I'm an AI assistant for Vapi. I'll analyze available sources and get back to you shortly.

Ask Inkeep•5/17/24, 2:51 PM

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Ask Inkeep•5/17/24, 2:51 PM

Answer

It appears that this issue may be related to a problem with ElevenLabs where voice output is not transmitted correctly during a call. This kind of issue has been noted in some cases where the audio from ElevenLabs did not function as expected on the call, despite the recording indicating otherwise supportPlayht or 11labs non english voices .

For resolving this specific incident, I recommend reviewing the detailed call logs and settings for any discrepancies that might explain the audio dropout. If the problem persists, it might be useful to check for any updates or settings adjustments related to ElevenLabs on your Vapi platform.

If you need further assistance, considering the detailed nature of the issue, I suggest looking into the system logs or the configuration of the voice settings used in your Vapi assistant setup.

Sources
[1] Playht or 11labs non english voices

then-purple•5/17/24, 2:54 PM

I think there’s a problem with 11 labs, I had the same issue yesterday

then-purple•5/17/24, 2:54 PM

But it got fixed hours after

then-purple•5/17/24, 2:54 PM

On its own

Tthen-purple On its own

verbal-limeOP•5/17/24, 2:55 PM

hmm yea, the next call after worked fine

then-purple•5/17/24, 2:56 PM

Yeah most likely its on 11labs’s side

then-purple•5/17/24, 2:56 PM

So i’d talk to their support

living-lavender•5/17/24, 4:22 PM

It was a twilio websocket issue on which we have been working for the past week. We have managed to minimize it as much as possible, and we are currently working on a complete fix. It is expected to be done by the end of next week.

11labs no audio on call

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