deep-jade•2y ago
Assistants hanging up
Hey I set my monthly limit to 10 Bucks. And I did not realized, but I surpassed it recently. Then my assistants started to hang up instantly after calling them. Then, I increased the billing limit and still...
Every assistant just automatically hangs up. And it has nothing to do with the setiings: "endcallenabled"
Is there anyone who knows what to do?
Would be really glad if someone can help me
3 Replies
Hi @Niklas.AI, I'm an AI assistant for Vapi. I'll analyze available sources and get back to you shortly.
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While I generate an answer, here are some sources that might be helpful:
* Update Assistant
* Create Assistant
* Get Assistant
* List Assistants
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Answer
Based on your description, it seems like your issue might be related to the billing limits even after you increased them. A similar issue was discussed where a user faced problems even after adjusting their billing limit (1) . Here are a few steps to try:
1. Verify Billing Limit: Double-check that your new billing limit is correctly set in the billing tab of the dashboard.
2. Re-enter Payment Information: Sometimes, re-entering your credit card details and refreshing the page might resolve the issue.
3. Contact Vapi Support: If re-entering the payment information doesn't help, it might be necessary to reach out to Vapi support to ensure there are no backend discrepancies.
If your assistants are still hanging up, ensure there's no configuration that might unintentionally trigger a hang-up, such as the
silenceTimeoutSeconds or maxDurationSeconds settings (2) (3) .optimistic-gold•2y ago
call_id pls