URGENT SUPPORT PLEASE -customer-did-not-give-microphone-permission

Hi there, I've set up Vapi using the voice widget. Everything's been working perfectly for the past few months but then suddenly my users aren't able to connect.

The widget keeps "connecting" without actually connecting to the call.

on Vapi under call log it says "customer-did-not-give-microphone-permission".

I'm confused because nothings changed on my end?

Any ideas??
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