extended-salmon•2y ago
elevenlabs not working
It says voice failed when using elevenlabs. I am using external api for elevenlabs
26 Replies
quickest-silver•2y ago
do you have a Call ID?
extended-salmonOP•2y ago
1 sec
quickest-silver•2y ago
ah okay i guess you have to do this w/ an external API, i didnt know that
extended-salmonOP•2y ago
for getting caller id?
d89ed1f1-186c-4976-b543-e89cfd1aafa8
this is call id
@Jay Caldwell
"endedReason": "pipeline-error-eleven-labs-voice-failed",
this is the reason
quickest-silver•2y ago
ah gotcjq
i'll follow up
extended-salmonOP•2y ago
i am using free account in eleven labs
will the be a issue?
quickest-silver•2y ago
not that i know of
extended-salmonOP•2y ago
do you able to create assistant using eleven labs tts?
quickest-silver•2y ago
i think it's an error on 11Lab's end
of the processing pipeline
yeah i use 11Labs a lot in the Dashboard
extended-salmonOP•2y ago
but why cant i?
do i need to create new account for vapi?
quickest-silver•2y ago
i'll send the engineers the callID, cause as far as I know you should be able to use it
extended-salmonOP•2y ago
ok please
quickest-silver•2y ago
just sent over, will let you know as soon as i hear back 🙌
extended-salmonOP•2y ago
what can I do with the callID?
quickest-silver•2y ago
i give it to the engineers so they can try to identify the issue
extended-salmonOP•2y ago
ok
quickest-silver•2y ago
Here's info we have from 11Labs:
Unusual activity detected. Free Tier usage disabled. If you are using a proxy/VPN you might need to purchase a Paid Plan
extended-salmonOP•2y ago
Thanks brother. That was quick and clear
quickest-silver•2y ago
you're welcome!
extended-salmonOP•2y ago
extended-salmonOP•2y ago
@Jay Caldwell
this call never ends
metropolitan-bronze•2y ago
it will silence time out
you should be using /call/phone to start calls though
extended-salmonOP•2y ago
@nikhil what is the value of silence timeout duration
fair-rose•2y ago
thanks for the explanation, would be convenient to mention this on the dashboard
vicious-gold•2y ago
30s
metropolitan-bronze•2y ago
100%, we're working on exposing these logs on the dashboard so you don't get blocked on us